FAQ
When you have been involved with carpet overlocking and binding since the early 1970’s you notice a common thread to questions that are frequently asked.
Our personnel have over 80 years of hands-on experience in the field of carpet binding and are respected for our depth of knowledge as carpet edging specialists.
Please take the time to review the most common questions we have been asked over the years we believe it will answer some of your questions.
FAQ CARPET BINDING
Do you offer a pick up and return service?
Yes, we do offer this service. Our team are out and about daily completing pick-ups and return deliveries and for a fee, we provide this service taking the hassle off you in both time and struggling to get it into your car. Find out more about this service.
Can you handle large pieces of carpet?
Yes we can, a handing fee will apply to pieces larger than 2m x 3m
For larger pieces please contact us to discuss your requirements?
Do you handle older used pieces of carpet?
Yes we can, but it is at our discretion. All pieces must be cleaned first for health and safety reasons.
We have a strict policy for edging used carpet please read it and if you have any questions please call us. Our used carpet edging policy
Can you alter axminster carpet to suit my needs?
Are you able to bind loose lay mats for caravans
Yes, we can, for this. However, it is important for you to call us.
Can you join carpet pieces together?
Yes we can, whilst we are not professional carpet layers we can join your carpet together and will discuss with you the best way to make the join unobtrusive from the carpet supplied.
How long does it take to have my carpet bound?
Can you bind my rugs while I wait?
Yes, this is our express service. We can do while we wait or within a 30-minute turn-around dependant on factory workflow. We ask that you contact us to arrange a date and time and we can slot you in for this service.
There is no additional charge for our express service. We are happy to work in with you given prior notification.
Can drop off my carpet for binding when you are not there?
Yes, please call us for instructions.
Also, click on this link for more information about after hours drop offs.
What types of payment do you take?
We take all types or forms of payment, cash, EFTPOS, pay wave and accept all major credit cards. You can also pay online directly into our nominated bank account.
What is the parking like at your workshop?
Parking at our workroom is easy and free; there is plenty of space, and you can park right at the door. Our team is happy to take your carpet scraps from your car and return your finished carpet mats to your car as part of our friendly customer service.
If you are coming to Christchurch with a trailer because you have a large carpet piece to pick up or drop off and have other errands to run. You are most welcome to leave your trailer at Tradesmens Village and we will keep an eye on it for you.
Will you contact me when my mats are completed?
Yes, we are proactive in contacting you when the binding jobs are completed. We advise you the day that the job will be completed, usually 48 hours from drop off, we will send a text you a text reminder as well.
At Carpetbinders, we are very proactive in our communications with you.
If I want to acknowledge your customer service how can I do that?
Thank you for asking the question.
As a family business, we appreciate your comments about our business.
there are several ways you can acknowledge our business
1) Write a testimonial for our website which is uploaded on our website.
2) Write a google review, this is very important for a business like us, as google loves when there is activity on the company’s google review
3) Write a Facebook review on our Carpetbinders Facebook page
4) Rave and recommend us on your local Facebook community pages if anyone asks the question “Does anyone know a carpet edging or binding company”
Several of your staff members ignored me when I came into the workroom and called out - TWO of our team are profoundly deaf
We are a disability-inclusive business, and two of our staff are profoundly deaf. Once they are aware that you are in the workroom, they are proactive in their communication with you, as over the years, we have developed systems that are supportive of two-way communication along with the use of modern technology.
I don't live in Christchurch, can you help me with edging my mats?
We have developed a system for supporting people who don’t live in Christchurch or the Canterbury region
Take the time to check out this link and talk with us directly about how we can help you with your carpet edging especially large-size area rugs. Tell me more.
Use our convenient pick-up and return delivery service or drop your carpet scraps off at our workshop located at Unit 14, No 37 Washbournes Rd, Sockburn Christchurch.
